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Frequently Asked Questions

Check out the answers to frequently asked questions about the Smart Safety Lockout Tagout software program.

Can I use the app even if I don’t have WiFi?SSsupport2025-12-23T09:59:56-04:00

Can I use the app even if I don’t have WiFi?

Yes. The Smart Safety Pro Lockout Tagout app is built to work without a WiFi connection and transfers data between the software and the mobile app using a sync process.

Lockout tagout procedures, audits, and updates can be completed anytime, anywhere. This means that you will never be unable to use the lockout tagout app due to a machine being in an area without a WiFi or data connection.

Is training offered?SSsupport2025-12-23T09:57:17-04:00

Is training offered?

The Smart Safety Pro lockout tagout software is easy to set up and can be used to start new or convert an existing lockout tagout program to a digital platform. Software training is available if needed, and an online knowledge base offers detailed instructions for using the software.

For companies who require OSHA training for authorized employees or assistance with procedure writing and understanding compliance, our partnership with safety consultants Rockford Systems offers onsite consulting services and expert software training combined.

How do I track when periodic inspections are due?SSsupport2025-12-23T10:03:19-04:00

How do I track when periodic inspections are due?

With the Smart Safety Pro lockout tagout app, program managers no longer need to manually track when periodic inspections are due. The software takes over tracking inspections and ensures that a period inspection is triggered every year.

The number of periodic inspections due is displayed at 30, 60, and 90 day intervals. This information is accessible via reporting, the web portal dashboard, and the periodic inspection workflow in the lockout tagout mobile app.

How do I return the machine to service?SSsupport2025-12-23T10:32:40-04:00

How do I return the machine to service?

When a machine is in a lockout or minor servicing status, scanning the procedure or energy source QR code launches the digital return-to-service process.

Using the same method as the lockout, the return-to-service steps are displayed one at a time on the screen and the authorized employee validates that each step is completed successfully.

When the return-to-service status is finalized, the real-time equipment status returns to operating.

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